This Refund Policy explains, in general terms, how cancellations and refunds work for bookings made with Jarjinia Tours ("Jarjinia", "we", "us"). It should be read together with our Terms at www.jarjinia.com/terms and the specific terms provided with your booking.
1. Booking-specific terms apply
Each program and booking has its own cancellation and refund terms, which depend on the trip, the suppliers involved (such as airlines, hotels, and local operators), and how far in advance you cancel. The specific terms that apply to your trip are provided with your quote and booking confirmation and take precedence over the general information on this page.
2. Requesting a cancellation or refund
To request a cancellation or refund, contact us as early as possible at contact@jarjinia.com with your booking details. We will confirm the terms that apply to your booking and any amount that may be refundable.
3. Supplier and third-party charges
Some costs are set by third-party suppliers and may be non-refundable or subject to their own cancellation fees, even where we are able to help arrange a cancellation.
4. Processing
Where a refund is due, it is returned using the original payment method where reasonably possible. Processing times may vary depending on the payment provider.
5. Your statutory rights
This policy does not affect any rights you have under applicable consumer protection law that cannot be waived.
6. Changes
We may update this Refund Policy from time to time. The "last updated" date shown above reflects the most recent version.
7. Contact
Questions about cancellations or refunds? Contact us at contact@jarjinia.com.